Tickets
Submit a support ticket
Facing an issue or need help with TechsysIndia services? Create a detailed ticket and our team will respond within the SLA defined in your contract.
How can we help you today?
Choose the quickest way to get support. All requests are routed through Zoho Desk.
Incident & outage support
Service requests
Change requests
Status
Track existing requests
Check live status, add comments and upload attachments directly from your Zoho Desk ticket thread.
Knowledge
Knowledge base & guides
Browse documentation, how-to articles and best practices curated by TechsysIndia experts.
Submit a new ticket
Use the ticket form (opened when you click “Create support ticket” or “Submit a ticket”) to raise a new case with TechsysIndia Support. You’ll receive an email confirmation with your ticket number and can track progress via Zoho Desk.
Tip: For critical issues, select the right impact/priority in the form so our team can triage your ticket faster and align with your SLA.
Priorities and response timelines are honoured strictly as defined in your signed SLA contract.
Frequently asked questions
A quick overview of how TechsysIndia Support works with Zoho Desk.
Do I need a Zoho account to raise a ticket?
No. You can submit a ticket directly from this page. A Zoho Desk profile is created automatically using your email address.
How do I track ticket status?
Every update is emailed to you. You can also log in to the Zoho Desk portal to view the full history and add comments.
What kind of issues can I raise here?
Use this support center for incidents, service requests, configuration changes, access requests and general questions related to TechsysIndia services.
Can I attach logs or large files?
Yes. The Zoho Desk form supports attachments. For very large files, our team will share a secure upload link with you.